#metoo and libraries

Trigger warning – discussion of sexual harassment

I started thinking about writing this a few weeks ago when I saw a tweet about how we were waiting for the deluge of #metoo stories from GLAM. So far, we have been fortunate that at least from a staff-staff perspective there have been only a few (that we know of. Yet!). For those who missed it, this one appeared a few days ago.

When I started in libraries I assumed because we were a profession that employed a lot of women such things would not happen in libraries (or GLAM). Because we were all about the women in power and leadership. And now I would laugh about how naive that was if this wasn’t all so serious.

There are three issues that I feel #metoo covers in libraries.
1. Staff-staff interactions. Not what I want to focus on here.
2. Gender bias, men in leadership in libraries, which I feel deserves a blog all of its own.
3. Staff-community interactions – the focus of this post.

I’d like to acknowledge Katie MacBride’s post #TimesUp on Harassing Your Public Librarian. As well as this by Kelly Jensen. I wanted to thank both of them for writing on this important issue. My post possibly covers very similar ground but since there is a lack of Australian perspectives in libraries I thought I’d add my voice.

If you are a woman working in public libraries, you have “those stories” the ones we have either experienced ourselves or heard from colleagues. The creepy guy looking at pornography, the one who needs help with their photos and it’s full of pictures of naked women. The weird sexualised comments and looks.

And that’s if you’re lucky. If you’re unlucky it goes further. I heard one story about someone who was shelving, and a customer came up behind her and rubbed himself against her. When she told her colleagues about it she said he smelt of alcohol. Horrifying.

There is often a pattern with these stories. The common theme being that up until now this behaviour has been seen as just one of those things – a by-product of working with a diverse community with a range of behaviours. And when the members of community are clearly drunk or drug affected or mentally unwell, this is used to excuse the behaviour.

Some people can laugh these incidents off, they don’t take them personally. Or they have the confidence to call out this behaviour and set boundaries. To those people I say all power to you. But eventually everyone gets weary of it because as a colleague pointed out, this isn’t what we signed up for. And unfortunately the emotional cost of our jobs is often undervalued by supervisors and managers. If we talk about it, it’s met with a shrug or you are seen as lacking in resilience, frequently both.

Every library leader I have ever met is interested in the wellbeing of their staff. But being on the frontline of customer service is not their everyday experience. They hear stories of incidents in snippets; this thing happened here, this other thing at another branch but they never hear all the stuff that isn’t reported. So perhaps by being one step removed, they don’t understand quite how draining it is when this is the tenth time you have dealt with it.

There is also an acceptance that this is how it is – the people using the library are just a microcosm of the community, so yeah anti-social behaviours (of which sexual harassment is one) is just part of the deal. We look at making ourselves resilient as though this is the answer, rather than thinking about how we can change things. But we need to do more, stand up for ourselves and our community – say we want to make our spaces free from these sorts of behaviours.

Library staff are passionate about access for everyone and that means we are pretty liberal in what we are willing to tolerate to ensure this. But that should not make us beholden to people who make us feel unsafe. Their right to access information is not greater than our right to feel safe at work.

Considering ourselves a service industry may be part of the problem. I personally dislike the word customer service because of its connotations of being of service i.e. subservient, giving power to the “customer”. And given the mostly female workforce, it’s easy to see how the term alone creates a power imbalance if not in reality then at least unconsciously. I’ve been trying to think of a few other terms to describe customer service shifts but frankly they are a bit naff. But we need something more empowering and accurate to describe what it is we do.

While it might seem this is the impossible mountain, I think there are some things we can do to start to address these issues.

Firstly, everyone needs to understand what is sexual harassment. The emphasis here is on what the receiver considers to be sexual harassment not what your colleagues or manager thinks. What you think. If a customer’s behaviour makes you feel intimidated, insulted or offended then it’s harassment. Note that while I’m specifically referring to sexual harassment here, the policy equally refers to other forms of harassment as well.

As this article states employers are legally obliged to make our workplaces free from sexual harassment both from other staff and from the community. Although how you would manage this in a library is less clear. That doesn’t mean that it isn’t the job of leaders and managers to work towards creating policies that keep their staff safe.

Managers need to lean in, listen and take complaints about sexual harassment seriously. Sexual harassment is under-reported, so if someone is coming to you about this they are brave and awesome. You might think it is no big deal but to the person it might be the last straw or triggering of previous incidents. Or they might just feel it’s their right to go to work and not be sexually harassed. Please use all your best compassion to deal with it. Take action if the person wants you too. Sometimes just listening is enough, sometimes action is needed. Don’t put this off if it’s required, it will let them know you are supportive and don’t tolerate behaviour that makes your staff uncomfortable.

We are all about empowering the community, so let’s start in our own backyard and empower our staff to deal with this. Let’s stop this mentality that the customer is right, we are of service to them (we work with them, we don’t serve them) or that we need to be tougher to cope. No, just no. That’s not good enough anymore.

Get your staff together and collaborate to develop strategies to deal with the behaviour, let them direct this without preconceived ideas of what you want other than a safer workplace for your staff. Maybe having some phrases they could use when they encounter this behaviour “that’s really inappropriate, if you continue I’ll have to ask you to leave”. “I don’t feel this is really appropriate conversation,” “I’m going to speak to my manager about this” etc. and give permission to use it. Also make it safe for them to speak up and report the harassment.

For the library staff – if you experience behaviour from a customer that makes you feel offended, intimidated or insulted – IT’S NOT ALRIGHT and YOU DO NOT HAVE TO PUT UP WITH IT. Sorry for the shouty typing but I wanted to be clear that legally (and morally) there are no circumstances under which you are obliged to tolerate that behaviour.

If you are sexually harassed by a customer, please report it. I know it’s difficult for a million reasons. But please consider doing it because you have the right to come to work and not be harassed by anyone. I know it will require strength and vulnerability and trusting that your leader is going to do the right thing and that’s hard. But if we don’t speak up we can’t change things and to change it we need to work with our leaders and managers. And if you do speak up, please know there are millions of women standing with you going – hey that was awesome thank you.

If you’re not reporting because you don’t think you’ll get a positive response from your supervisor, this is a massive issue. I know this is getting repetitive, but I’ll say it again – the organisation you work for is legally obliged to make your workplace safe from harassment. So, they are legally obliged to care – if you report an incident and you get a brush off, your supervisor should be reported to their supervisor, HR, or the union rep. Also check your organisation’s sexual harassment and discrimination policy staff-customer interactions should be covered.

Libraries have never been places that accept the way things are. Our fundamental reason to exist is our dedication to working towards more informed and engaged communities. We model that behaviour through lifelong learning and a million other ways. By saying #timesup to harassment and creating spaces where we and our communities are free from these experiences, we are also modelling the behaviour we want in our community. And maybe that starts the process of change.

As part of writing this, I contacted Sue McKerracher, CEO of ALIA to find out how they would be responding to #metoo and #timesup. She responded by saying they would be reviewing all policies about this later this year. I thank them for taking a lead on this important issue, I look forward to seeing their response.

Personal note: I’d like to thank Pamela, Meg and Gareth with their assistance in writing this article. Your feedback and contribution has made writing on this difficult subject much easier.

Oh yeah and #metoo

 

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10 things I learnt as a tech librarian

I recently finished up a role as a tech librarian. Here’s 10 things I learnt.

I don’t love technology, I love problem solving
I like fixing things, working out how stuff works and making it work, I like analytic thinking and trial and error testing for a solution. Technology to me is something that needs to be useful, I try to look at things from a customer standpoint – are our systems easy to use and understand. Sure I get excited by the bright and shiny possibilities we could adopt but the thing I liked most about my job was problem solving.

You don’t need an IT degree to be a tech librarian
This is a bit of a shout out to all the women who love technology, digital literacy and it’s possibilities in libraries but think they couldn’t possibly do a tech job. I’m living proof you can. There’s no great mystery to branch tech in public libraries, despite what it might appear. My best three tech tips are: turn it off/turn it on, google to find out what it’s doing, call IT/systems/technicians. Still not convinced – how about ask questions even if you think you should know the answer, seek jargon-free explanations, do your own research to build knowledge and apply it. As long your willing to learn you’ll be alright – it’s just problem solving with stuff that plugs in and given that everything is just about locked down it’s very hard to break things.

Digital literacy is my thing
I love teaching digital literacy to the community. There’s something pretty special about watching them start to develop skills and grow in confidence. The people, who are generally older, who come to classes are so brave and I really admire them. One of the things I’d love to do is research into best practice for digital literacy teaching to inform my practice.

We need to tech people how to be literate with the technology they use 
A question I asked a lot last year was why are we still teaching people how to use desktop computers in the age of the mobile device. At one point someone told me it’s so they can use a computer when they come to the library. A response that confused me because it’s so not the right answer. Instead of teaching people how to use a computer we need to teach them how to manage, understand and be literate in the technology in their lives, rather than us imposing our understanding of the skills they need.

Working with men
I had never worked with a lot of men before even in my pre-library career… It was a different experience.

I can login to a server and reset a SIP connection without breaking stuff 
The first time I logged into the server to reset the SIP connections, I just about had a panic attack. But I did it and didn’t break things.

Libraries are behind on their technology and we need to do better
I’ve seen so many people struggle to use the library catalogue. They might be able to find the item (win) but then they can’t interpret the information on where the item is (lose). Or some other system barrier that means they don’t get what they want. Library catalogues are stupidly complex and need to be simplified or made into smart catalogues that actually assist people in the age of Google to find the material they want. Other library systems have to be designed for users in mind, computers need to have the latest software versions.

What you say to people matters
When I got the job I was told I was hired for my people and change management skills (soft skills) and could be taught the tech skills needed. I’m still not clear on what that those skills are or in what ways I don’t have them. But it’s not a great confidence booster to start position being told you don’t really have the skill set. Words have a massive influence on your confidence and attitude. I will try to remember the affect those words had on me and chose mine carefully in the future.

I wanted to know more
I was curious about how system and network settings made what you saw as a user work. During the LMS transition project I worked on the HLS module, I feed the setting needs to the project manager who set it up but I would have loved the opportunity to sit with them and work through the settings so I could have gotten the whole picture. For me not getting that deeper understanding and skills was a missed opportunity.

I’m still not sure whether tech is really for me
I always wanted to work in tech and systems in libraries but now I’m not so sure whether it’s the best use of my skills. I’m great with people but felt most of the year like there was something I was supposed to know that I just didn’t get. Maybe it was the environment, maybe tech isn’t for me. These are questions I continue to ask myself. I do know if I was offered that sort of position again, I’d ask a lot more questions before accepting the job. I certainly wouldn’t want to be in a situation again where I’m the only librarian and only woman on the team. It was just way too challenging emotionally.

Can I panic yet? 2017 in review

It’s that time of year when all good librarians start reflecting on the year that was. What did you learn, what are your highlights etc etc. So here’s mine.

Koha
One of the main reasons I took the contract job was to be part of the Koha project team. It was a unique opportunity and it might be the only chance to ever do this in my career. I could write a whole post about the experience but here are the main things.
-Trying to test a library management system while also trying to train people is chaotic and stressful.
-Having worked with lots of different LMSs and people was a huge benefit during this process. I was able to think from a users perspective about how staff interact with LMSs. I did quite well at testing and now know more about how LMSs work and what staff want when being trained.
-Projects like this show both strengths and weaknesses in teams and leaders. I showed good leadership and teamwork during the project. I was supportive, put in the hard yards, and tried to be helpful because I believed in it and wanted it to be successful. I hope I helped them achieve this.
-I don’t think I’d choose Koha myself. It’s super easy to use and a good LMS but there are a few things that stop it being a truly viable alternative for risk adverse public libraries.

I’m not sure I thrived in the work environment. 
I lost a lot of confidence in myself and abilities this year. I’ve written before how intimidating it is being the only woman on the tech team when your skills are people and problem solving rather than hardware and systems. Joining a well established team, and feeling like you can get no traction when you try advocating for things that you feel would improve your services to the community all contributed. That said my branch crew were amazing people; funny and supportive, I hope I contributed something positive to them because they did to me.

Librarianship is a job
I’m not a librarian, I mean I am but it’s what I do to make money so I can do all the other things that make me me. Librarianship is just a job. A job I want to be good at but nonetheless a business in which I am a commodity. This is a hard lesson to learn but ultimately a helpful one to understand. Why? Because it puts it all in perspective. Recent events have driven this home and in the future I’ll direct efforts to what is truly of value. This doesn’t mean I’m giving up or won’t put in 100%, it just means I’m not spending every waking minute thinking or engaging with my job or the industry – for one thing this leads to burnout, and leaves no space for other things that help make me a better librarian.

I have no regrets about this year
Who ever lives life with no regrets? So of course I have some. But my regrets are not the decisions I made, inexplicable as they are to people. I’m glad I stayed for Koha. Yep, I risked it all and lost. We are all wise in hindsight. Other people would have played it differently, I was authentically me. Sure being 40 way too trusting, passionate and naive is a character flaw of epic proportions but at this age not one I have the energy to change. Being a person who wears their heart on their sleeve means I’m going to get burnt – that’s life. Sometimes the journey is more important than the destination.

I spent way too much of this year worrying
Mental and physical health wise this wasn’t a great year. I spent most of it anxious about what would happen with my job and career. Turns out, worrying about it didn’t stop it from going very badly wrong anyway – I know right, who knew – and instead just robbed me of my happiness. If I have a regret about this year, it’s that I did this and as much as I tried I couldn’t make it stop. There were times when I wished I could rip my brain out but alas this is not yet an option. Whatever happens in the future I need to work on this in particular, it’s exhausting having an argument with your own brain everyday.

Some quick fire lessons to finish
-Don’t gossip – no really. Yes everyone else is doing it but it’s not cool to either be doing it or on the end of it.
-In an industry that mostly employs women, men still have privilege. Yes it does totally suck.
-Being sworn and yelled should never be treated as a normal day at the office.
-I’m strong and resilient, also I have no fear when jumping in between women who are having a punch on.
-I regularly need to seek meaningful feedback, for career development and growth (more on this soon).
-No woman is ever a failure who has friends or family or a support network who cares.
-In the end nothing matters except how kind you were to other people. If you did that as best you could then you have had a great year.

How did I get here? Well that’s a story… 

(When I imagine telling my library origin story I’m in a bar; a disaster of some nature has happened and not only am I a librarian, I’m a hard drinking freedom fighter with scars and leather pants, meeting slightly dangerous men (in that classic romance novel sense), to carry out some covert task that would probably get me shot if I was ever caught. Yeah okay so I’ve probably over dramatized it but it’s my origin story okay?)

It happened a bit like this.

I’m not sure how I ended up as a freedom fighter, I mean it isn’t the job I dreamed of doing when I was younger. In fact, sometimes I’m still amazed that I am a librarian, given the twisty path I took to get here.

I actually wanted to be a writer when I was a kid. When I was eight, I wrote a story called Peter and Jane go off on an adventure or some such, my teacher thought it was great and ever since then I wanted to write and tell stories.

I wanted to go to Deakin and study their professional writing course but there was an interview component and at 17 I thought, who’d want me in their course anyway? How I came to think like that, is well, another story.

I also grew up in an era where you did sensible things – science was sensible, arts was a one-way trip to the unemployment queue. So, I ended up at Monash studying science, travelling daily from the other side of Melbourne for 8am lectures. I had heaps of fun but it obviously never really my thing. I realised halfway through my third year that I was probably on the wrong path.

When you are 20, you think there’s no way back from the terrible mistake of choosing the wrong career. At 40 you know that nothing is ever really wasted… (Well somethings are but this is not the time or place). I wanted to use my very expensive education and combine it with the thing I loved – writing. Apparently, science journalism was the answer.

Given what’s happened to journalism in Australia, it’s probably a good thing that I would have made a terrible journalist (also there were/are very few jobs). I would have been eaten alive in newsrooms and at the age of 25 was way too scared of my own shadow to do the tough work that journos do every day.

There’s an irony in all this for me, in that I’m renowned for asking tough questions; saying the thing that everyone else is thinking but no one wants to say. A great skill for a journalist but 15 or so years too late.

But I needed to work and doing anything was better than the sheer boredom of being unemployed. Seriously, this was the late 90s, there was only so much Oprah and Days of our Lives a girl could cope with. I ended up in admin at RMIT first with engineering and then the journalism department. The work was dull but the people were awesome. Many of my very very best friends come from those years.

It should come as a surprise to no one that administration was not my life’s purpose. And because we live in an era where finding your life’s purpose is a thing, for much of my time in admin I did wonder if life really was just pointless. It was kind of a hollow feeling in my chest and vague disappointment that this was the best I could achieve or hope for.

One day a friend asked me if you could do any job in the world you wanted what would it be… I said books without even thinking about it.

If I have a true love it would be books, a sustaining force in my life which made my sometimes difficult world easier. When reading I could be Danielle, the heroine, Danielle the adventurer, not Danielle who does admin and who was never quite brave enough to go for it.

I’m a classic “I became a librarian because I love books and reading” person. Yeah, I know, right? Worst reason in the world to become a librarian. But there you go…

I’m pretty much convinced that someone invented public libraries to torture all the book loving librarians. I mean the shelves are stocked with books, sitting there with their alluring shiny covers, just waiting to be picked up and read. And then… Someone asks you to help them print.

We often bemoan those book lovers who want to be librarians. Despite our focus on literacy, public libraries are not about books and reading (except they also kind of are). If we were to dig deeper, the love of reading isn’t the issue, it’s the lack of diversity within our industry, it’s the stereotype of who our industry attracts that is the problem. (I might write something on this one day).

As an industry, we can probably do a fair bit to counteract this, we need to be open about the realities of library work. We need to make it clear that shy and retiring isn’t really going to cut it. This is something I learnt with the help of mentors along the way, it’s changed me – probably for the better.

It’s like when I chose this career, a switch turned on in my brain and I kind of grew into myself, if that makes any sense. I’m way more confident than I used to be, I’m bolder. I actually like people (in moderation, let’s not be crazy).

In this career, I’ve found something that I love doing. Early on, I remember saying to someone that I felt that being a librarian was my calling. Yeah that’s totally romanticised but there’s something special in getting to be of service to others. We get a unique insight; a lot of the time it’s run of the mill, sometimes it’s memorable, and sometimes it makes for great laughs over a wine at the end of the day.

I can still honestly say I don’t exactly know how I ended up here, I just kind of did. And I’m very happy I did.

After all what other career would let me combine things I’m good at and are mentally stimulating, with doing  something useful for the world? And what other career would give you opportunities to paint yourself as a freedom fighting heroine in your own boring origin story…

So as I sit here downing my shot of vodka with my now enamoured slightly dangerous contact and finish my story.

“It’s kind of a natural progression from librarian to freedom fighter, I mean our profession is all about equality and making information accessible to all and when people try to take that away, well, we fight back because we are a lot of things but we are not neutral.”

He passes me the documents, which I tuck into my Keep Calm I’m a librarian satchel and I walk out into the cold starless night.

The End.

 

What’s in a name?

My name is Danielle. It’s the feminine form of the name Daniel. Daniel, for those interested in such things, is a Hebrew name meaning God is my judge. Anyone familiar with Dan’s story knows that back in the day he said a few things that people didn’t like and for his troubles hung out with some lions for a while, where he was, somewhat surprisingly, not eaten by them.

But lions or no – my name is Danielle, it looks similar to Daniel and yet is not the same. It’s also not Daniella, the far more exotic European version, just plain boring Danielle. Three Syllables Dan-e-elle.

For the last year or so I’ve had to repeatedly tell people  “actually it’s Danielle not Daniel”. Everyone has been doing it from the middle age white guy who’s building my house, to the technicians who come to do repairs on the library IT equipment, to, and somewhat unbelievably the woman who served me at the chemist.

In some of these circumstances it’s just laziness or carelessness. In people who speak English as a second language they probably haven’t seen the name before and are making their best approximation. Given the way I mangle non-English names I can entirely forgive the latter, but find it a lot harder to forgive the former.

What is more interesting is the look on people’s faces when they realise that no my name isn’t Daniel and I am in fact a woman doing IT in the library. It’s a look of surprise, often hastily smothered when they hear the words IT expert and then see me, unmistakably female, often in a fabulous dress. And yes it is as 25 kinds of awesome as it sounds being the IT expert and wearing a pretty dress.

But why all the fuss about my name – a rose by any other name would smell as sweet (finally working in some Shakespeare – bonus points). So I’m still essentially the same person regardless of what I get called.

Personally, I don’t think Mr Shakespeare got it quite right when he wrote Juliet’s famous soliloquy about what’s in a name. Although Juliet says that Romeo would still be her fella if he was called some other name, Romeo might feel differently. Romeo might essentially not be Romeo if he wasn’t called Romeo and was instead John. And if you can follow that congratulations, it’s my rather convoluted way of saying the name someone uses is important – it’s their first and perhaps most essential identifier.

There are countless instances throughout history where names or the removal of names have been used to deliberately dehumanise or stigmatise people. In another Shakespeare play – Merchant of Venice – Shylock is hardly ever referred to by his name rather he is called Jew. That is, he un-named and made other by the designation given to him rather than humanised by using his real name.

While I’m certainly not saying  being called name of the wrong gender is anything other than a bit annoying, the point is that names have power. And the name you call yourself (or rather your parents called you) has meaning.

Among my family I’m know as Dan or Auntie Dan to my nephews. These names come from a shared history, affection and understanding. From some people who I can’t be bothered correcting I get Dani (or Danny, Danni, Dannii) although this isn’t something I encourage, I’m not nor ever have been a Dani.

But in a professional context being called by the right name is important because of all the assumptions that come along with being called the wrong one. It’s an acknowledgment that it is possible for a woman to being working with technology and for the most part, being quite good at it. Yes, I have short hair but it is possible to have short hair and be female. (Honestly I could totally write a whole post on the ridiculousness of the whole women and short hair thing).

This  experience has been useful in understanding how important names are. And how my identity as a female, sister, daughter, auntie, friend, colleague and librarian is intrinsically linked to my name.

So what’s in a name? Well quite a bit really.

 

 

 

 

 

Tradition and technology – a librarian’s education.

It’s a truth universally acknowledged that librarians love dissing their formal library education.

I have at times joined that chorus because studying librarianship was mostly really boring  and I really did learn more about being a librarian through the practical doing than through my degree. (Side note: having the qualification does allow us to call ourselves a profession, which means we have standards and ethics we adhere too and this is a good thing.)

I studied online for my library degree and I wonder whether this affected the experience and development of practical skills – I certainly knew the theory of how to conduct a reference interview but hadn’t ever done one, at a face-to-face course this might have been different.

Some of the reasons my library degree seems irrelevant is because I just don’t use those skills. By choice, I studied archiving and preservation. I was never likely to work in an archive but I thought it might be useful to have a broader range of skills just in case. It was (at least thus far) pointless and I would have been better studying event and program development. But the same could be said of learning Dublin Core or half a dozen more things that are not relevant to what I do everyday. Bur with a different career path those skills could be hugely relevant, so context is everything.

What do I wish I’d been taught at library school? Part of me thinks that question is irrelevant. Librarians need to know many things to be able to do their roles effectively and some of those things are still traditionally “librarian” – collections, MaRC, databases and keyword searching etc.

But…

I became a librarian because I love books and reading (cue eye-rolling) and that’s not really what I do. I’m not sure my degree did enough to really paint the picture of the industry in its current state besides the odd reference here and there to how the internet has changed librarianship. I feel that there was way to much focus on the traditional and it was way too easy for the tech stuff to be bypassed by book loving wannabe librarians (I did take web design, which was probably the most valuable skill I got from my degree but it wasn’t compulsory).

It should have been compulsory for me to learn and understand systems and programming because it would break down a lot of barriers that exist between tech and librarians. I have a great general knowledge of technology, I’m really good at troubleshooting issues with equipment or systems and assisting customers. But there’s a whole other level of knowledge about library systems that is integral to functioning in a modern public library and understanding that would be hugely beneficial.

When I was studying all that other level tech stuff wasn’t really of much interest to me and the friends I made during the course felt the same way. The unfortunate consequence of this is that tech and systems were not seen as integral to every librarian, or seen as massive barrier to access for our communities. Now I’m in a tech librarian role, I live and breathe the critical importance of this every day but librarians outside those employed in tech roles need to join the conversation.

Why? I think it’s fair to say that men do a lot of the tech roles in libraries. And while I’m not looking at opening that can of worms (one day I might be brave enough to write a blog post about all of that) I did once read an article that said while women don’t make up 50% of the tech roles only 50% of the problems in tech would be solved. (I don’t have a reference to that article other than to say it was hugely influential in my journey from book loving to tech nerd librarian).

It’s undoubtedly redundant for me to say technology inhabits every aspect of our lives. But the consequence of that fact is that technology skills and knowledge are the most important things you need to work in libraries. It’s more important than collections or program development or even reference interview. But while it’s considered the realm of tech librarians then only a limited amount of thinking can even go into solving some of the barriers technology and systems cause for our communities.

This is not a criticism of tech librarians but rather a comment on the number of people doing the thinking. If four people are focused on an area then you’ll get four people’s ideas – they may be good ideas but it’s still only four people’s ideas. But if you have 30 people interested and focused on an area then  you’ll got 30 completely different ways of thinking about something, which in the long run can only be of benefit especially if those people come with a diversity of interests and perspectives.

For example, take the library catalogue. The OPAC in and of itself is a massive barrier to accessing the library collection. In the age of google it doesn’t really feel that logical to have to search for and index information the way you’re forced to in a catalogue (hello MaRC haters). We also know that developing a catalogue that’s more like Google is still years away. But what if everyone who worked in the library was able to be part of that conversation. What if it wasn’t tech librarians, boffins and vendors but all librarians, would that speed up the development? If we all said this is of critical importance and here’s how we think it could work, would that help?

So yeah I kind of wish I’d studied programming, data management, information architecture and not archiving and I wish we all had to do the same.

Disclaimer 1: I finished my library degree in 2011, a lot could of changed by now. Also my experience is based on my choice of university I know there are some courses with a stronger focus on technology. 

2016 a year of contrasts

So taking up the @AusGLAMBlogs challenge gives me a chance to reflect on 2016… What did I learn?

I learned a lot in 2016 but the first half of the year was hugely difficult and I can’t yet fully reflect on this with any objectivity. So suffice to say, I learned the difference between endurance and resilience. And that standing up for what you believe in, regardless of the opposition, is right and worth it even if that comes at a personal cost, although I wouldn’t recommend this path for everyone.

On a brighter note 2016 also brought some amazing opportunities and opened my eyes to new possibilities.

VALA
I went to all three days and it was probably the single best thing I’ve ever done in my career so far, and that was before sampling all the icecream flavours available on the last afternoon. I know conferences are expensive and sometimes out of reach for organisations but even if you have to pay for yourself to go, I’d highly recommend that you DO IT! You’ll meet other GLAM professionals and hear about stuff you would never have thought of like GlamMapping trove. It will expand your mind as a professional beyond I’m a public or academic librarian and see librarianship in a wider context. It doesn’t matter if you don’t understand all the content either – some of the tech stuff was just way beyond me but you can always ask or tweet and someone will explain. There were way too many papers of interest for me to list them all but I absolutely loved these three.

Take a risk
Sometimes you just have to take a career risk. I left a full time permanent job at a small library for an amazing maternity leave position at a larger library. I did it for lots of reasons: I needed a change, I always wanted to see if I was any good at tech, more opportunities for career advancement.  So far it’s paid off, I work with people I like, in an organisation that is trying to make a real difference in their community. But as much as I’m loving it, what do I do when my contract expires? Library jobs are hard to come by, and with much adulting happening in my life, it’s hard not to be a little bit worried about the next step.

Everyone should get a turn being the tech librarian
I love being the IT librarian at my branch and have found problem solving, applying knowledge and trial and error solutions to fix stuff kind of works for me. It’s super satisfying when you make the thing that wasn’t working, work again. It’s also six levels of frustrating when things mysteriously revert to previous settings after you have changed them or in fixing something you break something else. But that’s tech for you.
I think everyone should have a go at this sort of role, your knowledge of technology and systems increases, you also become really great at problem solving, negotiating and working with people who have a different skill set. It also changes how you look at tech and makes you think about what changes in systems, processes or new initiatives you could introduce to make our life and our patrons lives so much easier.

I need to work and hang with people who get me
When things are tough professionally you need a support network, friends, peers, mentors who will give you advice, listen to you whinge and have your back. If your really lucky you’ll get to work with some of your people, which is as awesome as it sounds. Particularly if these people are open minded, supportive and don’t mind if you say what you think. Getting to work with people who get you makes everything easier.
But your support network are not just there for the tough times, they are also a great resource when you need new ideas, to help challenge your thinking, extend your practice or just throw ideas around with. Cultivate friendships with a range of people, at your level, at your workplace, people in management, people who have lived it and are prepared to tell you, even sometimes what you don’t want to hear. You also need to be a mentor, and be all those things to people too.

Change is slow
You become a librarian, you’re full of enthusiasm, you want to change stuff… It doesn’t take long to realise change is painstakingly slow. There are millions of reasons for this. Sometimes people just don’t get it, often it’s a lot more complicated. Pick your battles, I can say from experience trying to change everything and all at once has consequences. Be strategic, work out what your situation is, think through your argument, and be prepared to play the long game. It won’t happen over night but it will happen. Maybe.

So that’s me, that’s my 2016… It was exhausting and remarkable. It was full of change and angst and I learned heaps, even if some of those lessons made me slightly less shiny than when I started it.

If there is one final takeaway from 2016 is that you have to be determined, you have to believe in the ideals of what we do and to pursue that, doggedly if needs be, because what we do is important, and can transform lives and communities. We make a difference and that makes the world just a slightly better place.